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artificial intelligence on the phone to diagnose patients at Covid-19

Inserm has set up a national number on the model of a virtual assistant which makes it possible to carry out a first diagnosis by telephone and to orient possible patients of Covid-19. Artificial intelligence is at the heart of this service which has already demonstrated its efficiency and reliability in the Yvelines.

Like theWHO on the world level, France has decided to set up a “ chatbot »By telephone with a free national number accessible to all: 0 806 800 540. The idea of ​​a questionnaire diagnostic resumes that of the site Internet https://maladiecoronavirus.com/ launched in March, but it allows more people to access it.

Designed by doctors, researchers, but also epidemiology experts, the service AlloCovidrelies on a Artificial intelligence developed by Inserm (the National Institute of Health and Medical Research) to remotely diagnose possible infections Covid-19, and if cases are found, they will add to the database infected, while being directed towards the most suitable care service.

AlloCovid soon on WhatsApp

The principle remains the same: when you call, you answer a questionnaire for three minutes, and it is a virtual assistant who is responsible both for asking questions, but also for clarification. This is the main advantage of artificial intelligence since it allows us to go further in questioning according to the answers. For example, if we answer that we have fever, the AI ​​will ask for the exact temperature, and the response will be taken into account in the diagnosis. AI also adapts its questionnaire to the most vulnerable people, already suffering from severe pathology, and Inserm also mentions monitoring of these patients.

Before its national launch, with no less than 1,000 voice assistants, Inserm and its partners had tested this service with the SAMU of 78, and a simple week will have made it possible to note its effectiveness and especially its reliability, from where its generalization to all the territory, DOM-TOM included. The next step will be integration with WhatsApp, as the tool of theWHO, so that deaf and hard of hearing people can also access it.

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