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- Hellocare receives help from Boulanger to strengthen its support
Hellocare receives help from Boulanger to strengthen its support
Press release
Hellocare – a secure teleconsultation platform connecting healthcare professionals and patients – announces its technical partnership with Boulanger, the specialist in household appliances and multimedia. During this confinement period, the number of teleconsultations explodes: to cope with this massive deployment, Boulanger teams are providing technical support to the startup to facilitate use on the patient and doctor sides.
Indeed, Hellocare records a considerable increase in calls: 9 times more doctors registered on the platform and 3 times more calls from patients!
Boulanger experts help patients and doctors use teleconsultation via a specific number: 09 70 26 85 90 and answer technical questions: how to configure your webcam? Which browser to use? How to Review your internet connection? Etc. Users get a quick response and can use the service optimally.
“Since the start of the epidemic, Hellocare has seen the number of doctors wishing to switch to telemedicine explode. We immediately wanted to do everything to support as many and as effectively as possible. Our solution has been available since March 4 and our team is fully mobilized to respond to all requests for account creation or support.
It is in this context that Boulanger offered to make their resources available to help us deal with this overload. We primarily delegate patient management to them as this allows our teams to focus on activating doctor accounts and their support. We sincerely thank Boulanger who allows us to ensure the immediate equipment of doctors, in less than half a day! ”, concludes Mathilde le Rouzic, co-founder Hellocare.