Less than one in ten healthcare professionals has already done a teleconsultation (Odoxa survey)

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The survey was conducted by Internet in November 2019 with a representative sample of 3,012 French people aged 18 and over, of whom 2,630 had a consultation the previous year in an office (84%) or in the hospital. (60%), and with 522 health professionals: 116 general practitioners, 138 specialists and 268 nurses, we say.

Among the healthcare professionals questioned who have already done at least one teleconsultation, 6% are nurses and 13% are doctors.

Almost half (47%) want to use it, and 39% of patients. 60% of them estimate that they will use it in the future.

The reasons cited by respondents who have never done a teleconsultation are especially the lack of necessary tools (50%) and the preference given to face-to-face consultations (33%).

Professionals who have already done a teleconsultation use a wide variety of tools: the ehealth transmission offered by a platform (45%), the webcam and the telephone (35%), Skype, WhatsApp or Facetime messaging (27%) and / or teleconsultation (6%).

In more than half of the cases (57%), the patient was at health home or with a loved one. Health facilities (27%) and nursing homes (22%) are also places where patients use teleconsultations.

When asked about "the feelings that telemedicine inspires in them", 66% of nurses believe that it saves the doctor time, compared with 47% of the latter. Conversely, 79% of doctors believe that it makes life easier for the patient compared to 66% of nurses.

One in three professionals (30%) have a "fairly bad" or "very bad opinion" of telemedicine. Nurses are more critical: 29% of them have a "fairly bad opinion", against 25% among doctors. In both categories, only 3% of respondents have a "very bad opinion".

Nurses are also more worried than doctors: 39% of them said they were afraid of telemedicine, compared to 31% of doctors.

Two-thirds (62%) of those questioned believe that telemedicine is "a good thing for the quality of care in France", notably tele-expertise (85%) and telemonitoring (76%).

They favor 87% the support of the patient by a professional during the teleconsultation, in particular because he could complete the acts of care (44%) or help the patient (30%).

In addition, 70% of the professionals questioned believe that telemedicine "will dehumanize the relationship between the doctor and his patient", 69% that it "creates risks of hacking of health data" and 66% of risks of medical errors more important.

Similarly, 59% of patients questioned would be ready to refuse a teleconsultation proposed by their doctor "because it is too impersonal", and 20% for reasons related to the technologies used.

In a year, a little more than 60,000 teleconsultation acts were billed to the Cnam, while the impact study of the social security financing law (LFSS) for 2018 on the reimbursement of ordinary law had expected 500,000 teleconsultations supported in 2019, we recall.

The survey on the Odoxa site

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