phygital solution to optimize the organization of health home care

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To support patients in the organization of health home care, the start-up Libheros offers a complete phygital device. Presentation.

In France, 25% of the population uses at least one nursing care at health home each year, between 8 and 11 million people take care of a dependent family member on a daily basis, 12% of hospital emergencies are due to health home not realized, more than 20% of the population suffers from a chronic disease … All these figures show the difficulties that millions of French people face in organizing health home care, for themselves or a loved one.

Based on this observation, Florence Herry, a state-certified nurse (IDE), decided to provide a global response to a real, growing and pressing need of patients and caregivers. In 2017, she created libheros, the hero of health home care. This online solution facilitates the organization of health home care (nursing, physiotherapy, personal service, medical equipment, etc.). Everything is done in strict compliance with the code of ethics of health professionals, the public health code and the patient's free choice.

" There are many key points in the patient journey and discharge is always a complex moment, whatever the situation: incomplete information or given at the last moment, patient unprepared to return health home, poorly appointed health home … and above all this feeling for the patient or caregiver to be relaxed in nature "Points out Florence Herry.

In two years, Libheros, which now employs 15 people in Paris and in the provinces, has built up the largest network of health professionals working at health home and has enabled more than 25,000 patients to be taken care of.

Libheros offers health home interventions for health professionals to:

• Nursing: bandage, vaccine, removal of staples or threads, blood tests, toilet aid, blood sugar monitoring, rectal enema, aerosol …

• Physiotherapy : muscle strengthening of the lower or upper limbs, knee rehabilitation, walking, respiratory physiotherapy, pain relieving massage, radial shock wave treatment for tendonitis, etc.

• Follow-up by a midwife : birth and parenting preparation sessions, postnatal follow-up, end of pregnancy examination, health home monitoring via monitoring, etc.

• Other paramedical care : contracted transport order, delivery of medicines, rental of medical equipment, health home help (cleaning, meals, support, etc.).

To deliver its services, Libheros relies on a phygital solution (combining physical and digital) thanks to:

• a website accessible on PC and mobile;

• a network of state-certified liberal nurses and health home health partners (Orkyn, OuiHelp, Senior Compagnie, Destia, etc.);

• internal care coordinators to support patients and caregivers;

• a technology developed in-house to be always responsive and secure.

Several formulas offered

For an optimal service offer, adapted to all situations and all budgets, Libheros offers several packages:

• FREE libheros.com : free service, available throughout France and 24/7 to organize health home care alone and independently.

• PREMIUM Patient + : customizable premium offer, including tailor-made support and coordination of health home care by libheros (organization, implementation and monitoring). It can be paid directly by the patient / loved one, by companies for their employees or mutual insurance.

There are 2 Patient + offers :

• Return health home (organization of care + health home services): single package from € 19.90 (with a maximum of € 49.90 depending on the number of services organized)

• health home support (organization of care + health home services + monthly monitoring): single package from € 19.90 (with a maximum of € 49.90 depending on the number of services organized) + monitoring option at € 19.90 / month

With its diversified and professional offer, Libheros has already attracted several healthcare players, such as the Foch hospital in Suresnes (92), which joined the platform in April 2019 to organize the health home healthcare pathway for its patients from the hospital.

Source: Libheros

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