Study: Patients want fitness tracker, health app and ehealth consultation

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Patients in Germany are very tech-savvy and in principle open to digital care services. This shows the Deloitte Global Health Care Consumer Survey 2019, 3,600 people in Germany were interviewed for the representative study.

The vast majority (86 percent) are satisfied with health advice via digital channels and 73 percent would use a ehealth consultation hour again. Millennials are particularly interested in digital offerings to improve their healthcare. Many already wear a fitness tracker and regularly get information about their heart rate or sleep quality

A third are already using digital health services

Across all generations in Germany, on closer inspection, however, there is a certain reluctance towards eHealth: According to the study, 35 percent of those surveyed used health apps in the past twelve months to measure their fitness and health developments. 24 percent used it to observe health restrictions such as increased blood sugar or blood pressure.

Few visit virtual doctor

Respondents are more reluctant to go online and share data: So far, only 13 percent have visited a doctor virtually. And only 17 percent use patient or doctor portals. Data protection and trust are crucial here. Overall, 36 percent of respondents can imagine sharing data with their doctor – but only under certain conditions: transparency about the use of the information, no misuse for commercial purposes, secure protection against data theft, no forwarding to third parties. 49 percent are of the opinion that information should primarily be exchanged personally between the patient and the attending doctor.

Patients would share anonymized health data

With anonymized data, however, the respondents are somewhat more generous: only 28 percent would not pass them on to third parties such as app developers. For 30 percent, this would come into question especially when it comes to research institutes. In general, the willingness to share medical data is still highest when the patient benefits directly from it. For example, when it comes to the personal doctor or emergency services.

Graphics: Deloitte Insights

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